P Recently we received questions and concerns from customers that have been approached by a few Chinese venders, offering a range of parts and consumables that are proclaimed to work with Preekem instruments. These questions center on the quality, safety, and legality of these products if acquired.
Preekem has always taken user experience and operation safety to heart, and this continued commitment has been pivotal to our success in business since the day Preekem was founded. It embraces the implementation of the toughest QA/QC standards and the best manufacturing practices, in a consistent and responsible manner, which are the key differentiating factors between authentic Preekem products and those manufactured or supplied from unauthorized sources.
While it remains legally challenging in many countries to limit or eradicate counterfeit products of our brand, it is our responsibility to remind our customers that by no means these counterfeits will meet the same safety standards and performance satisfaction as our products do. We hereby urge all of our customers to purchase Preekem consumables through official ordering channels or authorized distributors where applicable. Use of counterfeit parts and consumables also automatically forfeits one’s legal warranty rights should malfunction or physical damage have occurred to the hardware of Preekem instrument.
Thank you for your attention and cooperation.