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Customer Service

PreeKem Is Committed To Providing Premium Pre- And After-Sales Services To Global Customers In The Most Accessible, Timely, And Professional Manner. Our International Distribution Partners Have Been Factory-Trained And Certified To Ensure That Local Customers Can Receive Prompt Onsite Service Or Technical Consultation When Needed. If No Local PreeKem Partner Or Representitive Is Available Or For Any General Inquiries, Please Send Email To Info@Preekem.Com.


Value-added services

Free user training sessions
Free application lectures by industry experts
Free operation video provided


Product advantages

8 repair stations covering the whole country
15 minutes to respond quickly to customer inquiries
48 hours on-site technical support
365 days all year round
400 unified service hotline


Strong team

Technical expert 24/7 online technical support
1 to 1 chemical professional account manager full tracking service
Free remote diagnosis timely troubleshooting

Customer Service

After-sales Service




The value of the existence of an enterprise is reflected in the continuous creation of social value by providing satisfactory services to customers. With the continuous progress of the times and the transformation and upgrading of the company’s business, although customers are constantly changing, the customer is the first and the customer is supreme. The concept of "creating value together" will always be implemented in the company's production and operation activities. We want to consider customers at all times, and exceed customer expectations through our professional skills, scientific management, and high-quality service. 

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